Last updated: 10 July 2026
Sirona Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you contact us, use our website, make an enquiry, receive care from us, work with us, or otherwise interact with Sirona Care.
We understand that care involves trust. We may hold sensitive information about a person’s health, care needs, family circumstances and daily life. We treat this information with care, confidentiality and respect.
This document is intended for website use and should be reviewed against Sirona Care’s actual systems, suppliers, record-retention policy and contact details before publication.
- Who we are
Sirona Care is a care at home provider operating in Scotland.
For the purposes of data protection law, Sirona Care is the “data controller” for the personal information we collect and use.
Contact details:
Sirona Care
20-22 Wenlock Road
London
England
N1 7GU
Telephone: 07856247247
Email: help@sironacare.org
For any privacy or data protection questions, please contact us using the details above.
- What information we collect
The information we collect depends on your relationship with us. We may collect:
Basic contact information, such as your name, address, telephone number, email address and preferred method of contact.
Care-related information, such as health conditions, medication information, mobility needs, personal care needs, care preferences, risk assessments, care plans, visit notes, emergency contacts and information relevant to keeping a person safe and well supported.
Family and representative information, such as contact details for relatives, attorneys, guardians, next of kin, social workers or other professionals involved in care.
Funding and payment information, such as whether care is privately funded, council-funded, arranged through Self-directed Support, or paid through another agreed arrangement.
Website and enquiry information, such as information you provide through contact forms, email, telephone, WhatsApp, social media or other communications.
Recruitment and staff information, if you apply to work with us or are employed by us, including employment history, references, right-to-work information, training records and information required for safe recruitment and employment.
Complaint, safeguarding or incident information, where this is necessary to manage concerns, investigate issues, protect people from harm or meet our legal and regulatory duties.
- How we collect information
We may collect information directly from you, from a family member or representative, from a social worker or local authority, from a health or social care professional, from another care provider, or from someone involved in arranging or supporting care.
We may also collect information when you contact us through our website, email, telephone, WhatsApp, social media or other communication channels.
- Why we use personal information
We use personal information to:
Respond to enquiries about our services.
Assess whether we can provide safe and appropriate care.
Create and maintain care plans, risk assessments and visit records.
Deliver care and support at home.
Communicate with service users, families, representatives and professionals.
Manage medication support, personal care, companionship, outings, respite care and other agreed services.
Arrange staff rotas and care visits.
Keep people safe and respond to emergencies.
Manage complaints, incidents, safeguarding concerns and quality assurance.
Meet our legal, regulatory, contractual and professional obligations.
Manage payments, invoicing and business administration.
Recruit, train and manage staff.
Improve our services and website.
- Our lawful basis for using information
We only use personal information where we have a lawful reason to do so.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract – where information is needed to arrange or provide care services.
Legal obligation – where we must keep records, respond to safeguarding concerns, comply with employment law, meet regulatory requirements or comply with other legal duties.
Legitimate interests – where it is necessary for the running of our care service, provided this does not override your rights and freedoms.
Vital interests – where information is needed to protect someone’s life or safety in an emergency.
Consent – where we ask for specific permission, for example for certain optional communications or photographs.
Because we provide care services, we may also process special category information, including health and care information. We do this where it is necessary for the provision, management or quality of health or social care, or where another legal condition applies.
- Special category information
Some of the information we use is more sensitive. This may include information about health, disability, medication, care needs, mental health, personal circumstances, religious or cultural preferences, or other information relevant to providing safe and respectful care.
We only use this information where it is necessary and appropriate. We restrict access to people who need the information to provide, manage or support care.
- Who we may share information with
We will only share information where there is a proper reason to do so. We may share relevant information with:
Family members, representatives or people involved in arranging care, where appropriate.
Local councils, Health and Social Care Partnerships or social work teams.
GPs, nurses, pharmacists, hospitals, NHS services or other health professionals.
Emergency services, where necessary.
Regulators, including the Care Inspectorate, where required.
The Scottish Social Services Council or other professional bodies, where relevant.
Staff members who need information to provide or manage care.
IT, software, payroll, accountancy or professional service providers who support our business.
Insurers, legal advisers or other professional advisers where necessary.
Public authorities or safeguarding bodies where required by law or where necessary to protect someone from harm.
We do not sell personal information.
- How we protect information
We take steps to keep personal information safe, secure and confidential. These steps may include secure systems, password protection, staff training, access controls, confidentiality procedures, secure record keeping and careful handling of paper and electronic records.
Staff are expected to treat personal information confidentially and only access information where they need it for their role.
- How long we keep information
We keep personal information only for as long as necessary.
How long we keep information depends on the type of record, the reason it was collected, our legal and regulatory obligations, and the need to respond to questions, complaints, safeguarding concerns or legal claims.
Care records, financial records, recruitment records, staff records and enquiry records may all have different retention periods.
When information is no longer needed, we will delete it, securely destroy it or anonymise it where appropriate.
- Website information and cookies
Our website may collect limited technical information, such as IP address, browser type, device information and pages visited. This helps us understand how the website is used and keep it secure.
If we use cookies or analytics tools, we will use them in line with cookie and privacy requirements. Where consent is needed for non-essential cookies, we will ask for it.
You can usually manage cookies through your browser settings.
- Marketing
We may contact you about our services where you have asked us to do so, where you have given consent, or where the law otherwise allows it.
You can ask us to stop sending marketing communications at any time.
We will not sell your details to third parties for marketing.
- Your data protection rights
You have rights in relation to your personal information. These may include the right to:
Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete information in certain circumstances.
Ask us to restrict how we use your information.
Object to certain uses of your information.
Ask for certain information to be transferred to another provider.
Withdraw consent, where we rely on consent.
Complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.
Not all rights apply in every situation. For example, we may need to keep certain records to meet legal, regulatory, safeguarding or care-related obligations.
- Accessing your information
You can ask for a copy of the personal information we hold about you. This is sometimes called a Subject Access Request.
If you would like to make a request, please contact us using the details at the top of this policy. We may need to confirm your identity before responding.
- Information about someone else
If you are asking for information on behalf of someone else, we may need evidence that you have authority to act for them. This may include written consent, power of attorney, guardianship documentation or another appropriate form of authority.
We will always consider confidentiality, capacity, consent and the rights of the person receiving care.
- Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
- Contact us
For questions about this Privacy Policy or how we use personal information, please contact:
Sirona Care
20-22 Wenlock Road
London
England
N1 7GU
Telephone: 07856247247
Email: help@sironacare.org
- Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.